Front Office Supervisor

Hilton; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Reading is seeking a Front Office Supervisor to oversee front office operations and ensure exceptional Guest service. The ideal candidate will have prior experience in the hotel or retail sector, strong commercial awareness, and excellent interpersonal skills. This role offers a competitive annual salary of £25,750 plus incentives and opportunities for personal development.

Benefits

Annual Salary of £25,750 plus incentives

Uniform provided

Free meals when on duty

28 days holiday increasing yearly

Free Parking

Team Member Travel Program discounts

Qualifications

• Front Office experience in hotel, leisure, or retail sector required.
• Calm, organized work ethic necessary.
• Demonstrated sales capabilities are advantageous.

Responsibilities

• Supervise Front Desk operations to high standards.
• Ensure team knowledge of hotel products and special events.
• Monitor Team Members' appearance and performance.
• Maximize sales revenues through up-selling.
• Manage Guest inquiries and complaints promptly.

Skills

Front Office experience

Strong commercial awareness

Excellent inter-personal skills

Ability to prioritize

Exceptional Guest service passion

Education

Relevant supervisory/management certificate/diploma or degree

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking.

A WORLD OF REWARDS

• Annual Salary of £25750 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

Please note that this is a fixed-term contract for 1 year

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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