Front Office Supervisor

DoubleTree by Hilton Edinburgh Airport; Newbridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

A hotel chain is seeking a Front Office Supervisor to oversee front desk activities and ensure high standards of guest service. Candidates should have supervisory skills, a positive attitude, and the ability to work well in a team. Responsibilities include managing guest inquiries, supervising staff performance, and maximizing sales through up-selling. This role provides opportunities for personal development within the hospitality industry and offers various team benefits and rewards.

Benefits

Cash incentives for referrals

Long service recognition

Meals provided during shifts

Discounted hotel stays

Fully funded apprenticeships

Pension enrolment

Opportunity to buy additional holidays

Qualifications

• Passionate and willing to learn.
• Positive attitude to engage guests.
• Genuinely friendly and good grooming skills.
• Enjoys working as part of a team.
• Calm and organized work ethic.
• Ability to prioritize and meet deadlines.
• Ambitious and hard working.
• Flexibility to work mornings, evenings, and weekends.

Responsibilities

• Oversee front office activities between guests and departments.
• Supervise Front Desk operations to high standards.
• Ensure knowledge of hotel services and special events.
• Advise team of VIP guests.
• Monitor appearance and performance of Team Members.
• Maximize sales revenues through up-selling.
• Manage guest inquiries and complaints promptly.

Skills

Supervisory skills

Interpersonal skills

Customer service

Teamwork

Organizational skills

Communication skills

Job description

Would you like to work for a that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring, good grooming skills
• Enjoys working as part of a team
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Ambitious and hard working
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Front Office Supervisor role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Front Office Supervisor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments
• A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guest
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Welcome to DoubleTree by Hilton Edinburgh Airport, where we’ll greet you at check-in with a warm chocolate chip cookie. Our hotel is 2 minutes from EDI Airport via complimentary 24-hour shuttle service, and just 20 minutes from historic city centre and landmarks like Edinburgh Castle, Edinburgh Zoo and Princes Street. Catch a show at the EICC or Royal Highland Showground with ease during your stay. Reach Murrayfield Stadium in just 20 minutes via bus or tram.

Our spacious guest rooms are styled in cool, calm tones and offer complimentary WiFi access, a 32-inch LCD TV, large work desk, USB charging ports, and daily newspaper. Upgrade to a deluxe room to enjoy a welcome plate, mineral water, plush bathrobe, cosy slippers, and a later check-out time.

Gather with friends and co-workers at The Space, a modern venue that merges restaurant, bar and lounge. Savor the diverse menus with locally sourced ingredients, and stay connected with WiFi access, charging stations and Bluetooth connectivity. For your convenience, our Edinburgh hotel also has 24-hour room service. Go for a swim in the heated indoor pool, take a class in the fitness centre, or book a beauty appointment in our spa.

Planning an event in Edinburgh? Our hotel provides 22 fully equipped meeting rooms, all with WiFi access, natural daylight and air-conditioning. Host a meeting, social gathering or romantic wedding reception for up to 250 people. The hotel is also pleased to offer event catering, a business centre and ample car parking.