Front Office Supervisor

Aimbridge; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality company in Manchester seeks a Front Office Supervisor to oversee the team and ensure excellent guest service. Responsibilities include managing the front desk, handling complaints, and training staff. The ideal candidate has leadership and strong customer service skills, with a passion for delivering exceptional guest experiences. This full-time role offers various industry-leading benefits.

Benefits

Industry leading training opportunities

Hotel discounts portfolio-wide

24/7 access to employee assistance programme

Uncapped incentives to reward contributions

Staff meals on duty

Qualifications

• Strong leadership skills to manage and motivate the guest services team.
• Excellent customer service skills to handle complaints and ensure satisfaction.
• Organised with strong attention to detail for reservations and workspace.

Responsibilities

• Oversee Front Office Team and ensure excellent guest service.
• Manage front desk operations and handle guest complaints.
• Assist in training staff and enforce guest service policies.

Skills

Leadership skills

Customer service skills

Organisational skills

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty

A day in the life of…

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well‑maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check‑in and check‑out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.