Front Office Supervisor

Holiday Inn Express Park Royal-Front Office/Reception; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain in Greater London is seeking a Front Office Supervisor to lead a friendly team, ensuring exceptional guest experiences. The role includes managing front desk operations, training staff, and maintaining guest accounts with high accuracy. Ideal candidates should have front desk experience and strong communication skills. This position offers various benefits, including discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Additional leave for birthdays

Flexible working arrangements

Free meals on duty

Qualifications

• Experience in front desk or guest services.
• Strong problem-solving capabilities during busy periods.
• Detail-oriented in handling guest reservations.

Responsibilities

• Lead the front desk team, creating a welcoming atmosphere.
• Ensure smooth front desk operations during busy periods.
• Manage guest inquiries and maintain guest account accuracy.

Skills

Communication skills

Problem-solving

Organizational skills

Teamwork

Leadership

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Holiday Inn Express London - Park Royal is a part of the Intercontinental Hotel Group which is designed for the smart traveller to offer a clean, which means a consistent and comfortable experience. The hotel is situated 3 minutes drive from A40 Motorway and at the corner of North Acton Tube Station - Central Line.With 108 rooms, we take pride in delivering memorable guest experiences through creativity, local knowledge, and exceptional friendly service. We value culture and teamwork, to make this workplace an enjoyable place and to provide a top-notch service to our guests.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you’ll be doing..

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
• Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
• Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
• Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
• Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
• Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

• A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.