Front Office Supervisor

Aimbridge EMEA; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hospitality brand in Birmingham is seeking a Front Office Supervisor to oversee the Front Office Team. Responsibilities include managing front desk operations, addressing guest complaints, and ensuring that guest rooms and common areas are clean. Ideal candidates should possess strong leadership and customer service skills, and a passion for providing an exceptional guest experience.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for financial wellbeing

24/7 access to employee assistance programme

Uncapped incentives

Company sick pay

Staff meals on duty

Starting salary above national minimum wage

Access to hotel gym facilities

Qualifications

• Strong leadership skills to manage and motivate the guest services team.
• Excellent customer service skills for handling guest complaints.
• Organised with attention to detail for managing reservations.

Responsibilities

• Oversee the Front Office Team to ensure excellent guest service.
• Manage front desk operations and handle guest complaints.
• Maintain cleanliness of guest rooms and common areas.

Skills

Leadership skills

Customer service skills

Organisational skills

Knowledge of hotel policies

Job description

Overview

As Front Office Supervisor you'll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. Most importantly, as Front Office Supervisor you'll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

Qualifications

• Leadership skills: As Front Office Supervisor you'll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You'll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you'll be familiar with common hotel computer systems and software.

Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Company Information

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Location

Hilton Garden Inn Birmingham Airport Concorde Road, Birmingham, West Midlands, B26 3RY, Hilton Garden Inn Birmingham Airport Uk has a restaurant, fitness centre, a bar and shared lounge in Bickenhill. Located around 4 km from NEC Birmingham, the hotel with free WiFi is also 3.9 km away from Genting Arena. The accommodation features a 24-hour front desk, room service and luggage storage for guests. At the hotel, each room is equipped with a desk. All rooms are also fitted with air conditioning and a private bathroom. Guests can enjoy a buffet or a Full English/Irish breakfast. Food is served all day in the restaurant. Hilton Garden Inn Birmingham Airport Uk provides a business centre and guests can check the newspapers or use the fax machine and photocopier at the hotel.

Benefits

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay - Giving you piece of mind when you need it the most
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities