Front Office Specialists (Hastings)

Azalea Health; Hastings; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Hastings is seeking a Front Specialist for a full-time role with responsibilities including greeting patients, managing communications, and assisting with paperwork. Ideal candidates should have strong interpersonal skills and a focus on customer service. The working hours are Monday to Thursday, 8:00 am to 6:30 pm.

Responsibilities

• Greet patients in a polite, prompt and helpful manner.
• Receive and take accurate telephone messages.
• Direct customers to the appropriate resources when necessary.

Skills

Interpersonal communication skills

Customer service

Team spirit

Job description

This is a full time position. Monday-Thursday 8:00 am-6:30 pm

POSITION SUMMARY

The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.

POSITION RESPONSIBILITIES

• Greet patients in a polite, prompt and helpful manner.
• To receive and take accurate telephone messages.
• Strong interpersonal communication skills to support team efforts to the organization.
• Direct customers to the appropriate resources when necessary.
• Assist patients with necessary paperwork as needed.
• Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing
• Informs appropriate nursing staff of the patient’s arrival.
• Enters all information and verifies information for billing and records purposes.
• Translation
• Confirming appointments