Front Office Receptionist

Shelley Capital Management LLP; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A professional office in Borehamwood is seeking a Front of House Receptionist to provide a warm welcome to clients, manage reception duties, and support administrative tasks. Ideal candidates will be friendly, organized, and proactive. The role offers a dynamic work environment with opportunities for growth and a competitive salary of £24k–£28k. This is a full-time, office-based position.

Benefits

Opportunity for skill development

Bonus opportunities for exceptional performance

Qualifications

• Friendly and professional demeanor.
• Reliable and punctual.
• Excellent attention to detail.
• Proactive and self-motivated.

Responsibilities

• Welcome clients and visitors warmly.
• Manage reception area and provide information.
• Handle administrative tasks and support building operations.
• Ensure safety and tidiness of client areas.

Skills

Client-facing role experience

Communication skills

Organizational skills

Basic IT skills

Job description

Front of House Receptionist

Location: Borehamwood

Salary: £24k–£28k (depending on experience)

Hours: Full-time, Monday to Friday, Office Based

Shelley Offices are looking for a warm, professional, and confident individual to join our team as our Front of House Receptionist. This role is central to creating an exceptional first impression for all clients and visitors, and perfect for someone early in their career who is eager to learn, enjoys meeting people and wants to grow their skills in a professional environment.

About the Role

You will be the first point of contact for clients and visitors, providing a warm welcome and making sure everyone has a great experience from the moment they arrive. You will be based in your own reception area, so being comfortable working independently is important. You will provide a five‑star meet‑and‑greet experience, manage calls and enquiries, respond to client queries, and support with day‑to‑day needs, all while keeping the reception area and wider building running smoothly.

Key Responsibilities

Front of House & Client Experience

• Setting up the building each morning and closing it down at the end of the day.
• Provide a warm, friendly, and professional welcome to all clients, guests, and visitors.
• Manage the reception area, ensuring it is always tidy, organised, and professional.
• Act as the first point of contact for all client queries (in person, by phone, and by email), ensuring requests are dealt with promptly and professionally.
• Deliver a five‑star meet‑and‑greet service, setting the tone for client and visitor experiences.
• Support with meeting room bookings and preparation, ensuring rooms are ready and presentable, and the client is being tended to.
• Assist with day‑to‑day client needs, going above and beyond to ensure a positive experience.

Administrative & Building Support

• Manage post, deliveries, and office supplies, ensuring smooth day‑to‑day operations.
• Assist with general administrative tasks such as filing, data entry, and updating spreadsheets.
• Ensure the building, reception, and client areas are maintained to a high standard throughout the day.
• Support Health & Safety requirements by keeping communal areas safe and secure.

Who We’re Looking For

The ideal candidate will be someone who:

• Thrives in a front‑of‑house, client‑facing role.
• Is very happy working independently in their own reception area.
• Has a friendly, approachable, and professional manner.
• Is reliable and punctual.
• Is presentable always.
• Is organised with excellent attention to detail.
• Communicates confidently and clearly, both in writing and verbally.
• Is proactive, reliable, and comfortable managing reception and building routines every day.
• Brings a positive, can‑do attitude and takes pride in creating a welcoming environment.
• Has basic IT skills and is comfortable learning new systems.

What We Offer

• A welcoming, professional work environment where you will be a key part of the client experience.
• The opportunity to develop your skills in administration and client service.
• A varied role where no two days are the same.
• Bonus opportunities for exceptional performance.