Front Office Receptionist

Intercontinental Hotels Group; Camden Town; On-site; GBP 30,000; Full time

Job summary

A global hotel chain is seeking a Receptionist to join their team in Central London. The ideal candidate will have previous hotel reception experience and strong customer service skills. Responsibilities include greeting guests, handling check-ins and check-outs, and promoting hotel rewards. Benefits include a salary of £29,265 full time, flexible shifts, and access to various employee perks.

Benefits

Access to Wagestream financial wellbeing app

28 days holiday per year

Free meals on duty

Worldwide hotel room discounts

Employee assistance programme

Regular sporting and social events

Qualifications

• Previous hotel reception experience (4- or 5-star experience preferred).
• Flexible with shifts, including weekends and holidays.

Responsibilities

• Greet guests, handle check-ins/check-outs, and assist with inquiries.
• Promote IHG One Rewards and upsell rooms and F&B outlets.
• Handle guest requests, queries, and concerns, and escalate when necessary.

Skills

Customer service skills

Proactive attitude

Excellent communication skills (English)

Familiarity with IT systems

Tools

Opera

Office 365

Job description

Overview

We are looking for a Receptionist to join our team in Central London. Kimpton Fitzroy London is a 19th-century building with contemporary interiors. Our receptionists support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss.

Responsibilities

• Greet guests, handle check-ins/check-outs, and assist with inquiries.
• Provide accurate information and resolve issues promptly.
• Promote IHG One Rewards and upsell rooms and F&B outlets.
• Maintain a clean, organized front desk and ensure smooth communication between shifts.
• Monitor security and adhere to hotel protocols.
• Handle guest requests, queries, and concerns, and escalate when necessary.
• Be yourself - bringing your personality to work and be who you are.
• Lead yourself - make decisions and provide heartfelt human connections.
• Make it count - create personalised experiences for our guests.

Qualifications

• Previous hotel reception experience (4- or 5-star experience preferred).
• Strong customer service skills and a proactive attitude.
• Familiarity with IT systems like Opera and Office 365.
• Excellent communication skills (English required; additional languages a plus).
• Flexible with shifts, including weekends and holidays.

Benefits and Details

• Salary: £29,265 full time (£14.07 per hour) plus great IHG perks.
• Access to Wagestream financial wellbeing app.
• 28 days holiday per year, increasing up to 33 days (pro rated).
• Free meals on duty.
• Worldwide employee and friends & family hotel room discounts.
• Discounts on shopping and experiences through our portal.
• F&B discounts at Fitz bar and Fitz Brasserie.
• Employee assistance programme and healthcare with mental health support.
• Season ticket loan and life insurance.
• Regular sporting and social events.

About Us

We are part of the IHG Hotels & Resorts family, one of the world's leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.