Front Office Porter - The Edinburgh Grand, a Luxury Collection Hotel

RBH Hospitality Management; City of Edinburgh; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality group in Edinburgh is looking for an enthusiastic Front Office Porter to enhance the guest experience. The role involves greeting guests, assisting with luggage, and providing exceptional service. Ideal candidates will have strong communication skills, a team-oriented approach, and a passion for hospitality. This position offers various employee benefits such as flexible working hours, discounts, and a positive workplace culture.

Benefits

Discounted hotel room rates

Enhanced Maternity, adoption & shared parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Life Insurance

Free meals on duty

Qualifications

• Natural ability to connect with guests, making them feel valued.
• Capable of coordinating with colleagues and sharing local knowledge.
• Handles guest movements and requests professionally.

Responsibilities

• Greet guests at the door and assist with luggage.
• Guide guests and share tips on local attractions.
• Keep the lobby and entrance polished and inviting.
• Coordinate with reception and other teams efficiently.
• Surprise guests with thoughtful gestures.

Skills

Strong communication skills

Organized and attentive

Problem solver

Team player

Energetic and adaptable

Job description

Front Office Porter - The Edinburgh Grand, a Luxury Collection Hotel

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Edinburgh Grand, part of Marriott's prestigious Luxury Collection, is located in the heart of Edinburgh's New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world‑class service. As Scotland's first Luxury Collection hotel, we're proud to deliver an unforgettable guest experience with a strong sense of place and heritage.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE PORTER AT OUR HOTEL

• Be the welcoming presence that greets guests at the door, offering a helping hand and a warm smile that sets the tone for their stay.
• Assist with luggage, guiding guests smoothly from arrival to their rooms, ensuring they feel cared for from the very first moment.
• Become the go‑to guide for directions within the hotel and beyond, helping guests navigate facilities and sharing insider tips on local attractions.
• Master the art of multitasking: from delivering messages and handling guest requests to supporting the front desk team – all with efficiency and positivity.
• Keep the lobby and entrance looking polished and inviting, creating a space that reflects the hotel's high standards.
• Coordinate seamlessly with reception, housekeeping, and concierge, ensuring guest needs are met quickly and without fuss.
• Surprise and delight guests with thoughtful gestures – whether it's remembering their names, offering assistance before they ask, or adding those small touches that make a big difference.

WHAT WE NEED FROM YOU

• A people person with a natural ability to connect, making guests feel welcome and valued.
• Strong communication skills, confidently assisting guests, coordinating with colleagues, and sharing local knowledge.
• Organised and attentive, ensuring luggage, requests, and guest movements are handled smoothly and professionally.
• A problem‑solver who stays calm under pressure, keeping everything running seamlessly even during busy times.
• A team player with a flexible, can‑do attitude, supporting the front office and other departments whenever needed.
• Energetic and adaptable, thriving in a dynamic environment where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please let us know.