Front Office Night Receptionist

Hyatt Group; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality company in London is seeking a NightHost/ess to provide exceptional service to guests. Responsibilities include check-in/check-out processes, coordinating with departments, and ensuring guests feel welcomed. Ideal candidates have hotel front office experience, strong communication skills, and are comfortable working night shifts. This role offers competitive benefits and growth opportunities within the company.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office within the luxury segment is preferred.
• Comfortable working the night shift.

Responsibilities

• Provide a warm welcome to all guests.
• Perform the check-in process efficiently.
• Handle the check-out process, including billing and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready.
• Liaise with other departments to meet guest needs.

Skills

Strong communication skills

Familiarity with hotel management software

Proficient computer skills

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the NightHost/ess role

• Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.
• Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.

About you

Previous experience in hotel front officewithin the luxury segment is preferred.Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal. You will be comfortable working the night shift.

Benefits of the NightHost/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:

Apply today for this NightHost/ess role and start your journey with Hyatt Hotels!

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