Front Office Manager - Seaton House

Valor Hospitality Seaton House St Andrews; St Andrews; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality provider in St Andrews is looking for an exceptional Front Office Manager to lead the Front Desk team. In this dynamic role, you will manage operations, train staff, and ensure outstanding guest service. The ideal candidate should be passionate about hospitality and experienced in team management. This position offers an opportunity to enhance guest experiences at a premier location.

Qualifications

• Exceptional service orientation and a passion for guest satisfaction.
• Experience in hospitality management or similar roles is essential.

Responsibilities

• Manage all front office operations, ensuring outstanding guest service.
• Train and support front office staff.
• Implement strategies to enhance guest satisfaction.
• Coordinate with housekeeping and maintenance departments.
• Resolve guest inquiries and issues with professionalism.

Skills

Service-oriented

Team management

Guest service excellence

Problem-solving

Job description

Elevate Guest Experiences Front Office Manager Wanted!

Seaton House, St Andrews is seeking an exceptional Front Office Manager to lead our Front Desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service.

As the Front Office Manager, you will be the face of Seaton House, responsible for ensuring that all front desk operations run smoothly and effectively. You will manage a team dedicated to providing the highest level of hospitality and service to our guests, from check-in to departure.

What You’ll Do :

• Manage and oversee all front office operations, ensuring guests receive a warm welcome and outstanding service.
• Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
• Develop and implement strategies to enhance guest satisfaction and optimize workflow.
• Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
• Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
• Oversee the management of guest services technology and software.

Prepare and manage the front office budget, optimising expenditures while maintaining excellent ...