Front Office Manager, Fraser Suites

Hotel du Vin; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent hotel group in the City of Westminster is seeking an experienced Front Office Manager to lead the team in delivering exceptional guest experiences. The ideal candidate will have a proven track record in hotel management and a passion for customer service. Responsibilities include ensuring guest satisfaction, handling feedback, and providing leadership to the team. This role offers numerous benefits including career development opportunities and discount programs.

Benefits

Heavily discounted Staff & Friends and Family Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniforms provided

Additional day off for birthday

Qualifications

• Proven experience in a similar role with excellent communication skills.
• Hands-on attitude with attention to detail.
• Passionate about customer service.
• Willingness to build upon leadership and team-management skills.
• Eligible to work in the UK.

Responsibilities

• Direct and oversee the Front Office to ensure guest satisfaction.
• Provide leadership and support to Front Office team.
• Handle customer feedback and specific guest requests.
• Work closely with housekeeping and maintenance departments.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Problem-solving

Teamwork

Job description

Responsibilities

• Direct and oversee the Front Office to ensure guest satisfaction and safety.
• Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties whilst being the Management representative during these hours.
• Ensure timely and accurate customer service.
• Handle customer feedback and specific guest requests.
• Monitor and develop team member performance.
• Work closely with housekeeping and maintenance departments to improve guest service and foster cross‑departmental communication.
• Always maintain a professional and high‑quality service‑oriented environment.
• Ensure company policies and security requirements are met.

Qualifications

• Proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best.
• Hands‑on attitude with attention to detail and experience in working in the Front Office Department.
• Excellent communication and problem‑solving skills that can be further developed in this role.
• Excellent attention to detail and time‑management skills.
• Enthusiastic individual passionate about customer service.
• Enjoys working as part of a team sharing the same passion to create memorable experiences for guests.
• Willingness to build upon leadership and team‑management skills.
• Eligible to work in the UK.

About the Company

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold‑standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff. Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for both short and long stays.

Benefits

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• Work with Wagestream giving instant access to your pay as it’s earned.
• Passion for wellbeing and mental health, working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
• Additional day off for your birthday.

Upon Successful Completion of Probation

• Bonus Plan based on clear and transparent KPI’s.
• Life Assurance.

Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single‑use plastic from our day‑to‑day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a key focus for everyone.
• We have moved to a chemical‑free cleaning system in our properties with an enzyme‑based eco‑friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.