Front Office Manager - Elevate Guest Experiences

Fairmont Hotels & Resorts; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

A prestigious hotel chain in Cardiff, United Kingdom is seeking a Front Office Manager to oversee guest services and front office operations. The successful candidate will lead the team to ensure exceptional customer experiences, develop strategies for guest satisfaction, and effectively manage performance. Required qualifications include proven hospitality management experience, strong leadership skills, and proficiency in hotel management software. Join this dynamic team and elevate guest experiences in a renowned hotel.

Qualifications

• Proven experience in a front office management role within the hospitality industry.
• Strong leadership skills and ability to motivate a high-performing team.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Highly organized and detail-oriented with effective multitasking ability.

Responsibilities

• Oversee and manage all front office operations including reception and concierge.
• Lead, train, and motivate the front office team to deliver outstanding customer service.
• Develop and implement strategies to enhance guest satisfaction.
• Monitor and analyze performance indicators for continuous improvement.

Skills

Leadership

Customer service

Multitasking

Problem-solving

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

A prestigious hotel chain in Cardiff, United Kingdom is seeking a Front Office Manager to oversee guest services and front office operations. The successful candidate will lead the team to ensure exceptional customer experiences, develop strategies for guest satisfaction, and effectively manage performance. Required qualifications include proven hospitality management experience, strong leadership skills, and proficiency in hotel management software. Join this dynamic team and elevate guest experiences in a renowned hotel.