Front Office Manager: Elevate Guest Experience & Revenue

Hilton Worldwide, Inc.; Cobham; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading hotel chain in Cobham is seeking a Reception Manager to oversee the Front Office team and ensure exceptional guest experiences. Responsibilities include managing daily operations, leading staff, and enhancing customer satisfaction. The ideal candidate should have extensive supervisory experience in hospitality and strong leadership skills. This role involves working closely with various hotel departments, ensuring a high standard of service, and fostering an inclusive workplace culture.

Benefits

Smart uniform provided

Free meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted health cover

Free Parking

Accommodation available

Qualifications

• Minimum of 3 years Front Office supervisory experience.
• Experience in managing people and developing staff.
• Previous experience managing a department and Profit and Loss account.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate Guest satisfaction and monitor trends for improvement.
• Ensure regular and VIP Guests are recognized and that the Front Office operates with a sales attitude.

Skills

Leadership skills

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Education

Degree or diploma in Hotel Management

Job description

A leading hotel chain in Cobham is seeking a Reception Manager to oversee the Front Office team and ensure exceptional guest experiences. Responsibilities include managing daily operations, leading staff, and enhancing customer satisfaction. The ideal candidate should have extensive supervisory experience in hospitality and strong leadership skills. This role involves working closely with various hotel departments, ensuring a high standard of service, and fostering an inclusive workplace culture.