Front Office Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester

Valor Hospitality; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a Front Office Manager to drive standards and deliver an exceptional guest experience. The successful candidate will be responsible for leading the front office team, setting departmental targets, and fostering a high-performing environment. Competitive pay and extensive benefits, including training programs and discounts, are offered to support your hospitality career growth.

Benefits

Healthcare Cash Plan options

Fully funded apprenticeship programmes

50% discount when dining in restaurants and bars

Free meals while on duty

Access to high-street discounts

Qualifications

• Proven track record of driving standards and delivering exceptional guest experience.
• Innovative and reactive in response to a range of situations.
• Experience in monitoring guest satisfaction and setting departmental targets.

Responsibilities

• Lead the front office team to drive standards in the hotel.
• Build a high performing team across the division.
• Discuss shift patterns and contracted hours during the interview.

Job description

Job Overview

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

Benefits

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
• Supporting your hospitality career growth
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.