Front Office Manager

Leonardo Hotels; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A mid-scale hotel group in Tees Valley is seeking a Front Office Manager to lead the team and ensure exceptional guest experiences. This role involves managing daily operations, inspiring staff, and collaborating with other departments to create memorable moments for guests. Ideal candidates will have experience in hospitality management and a passion for service excellence. The position offers various perks such as discounted hotel stays and recognition programs.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week events and activities

Wellbeing Calendar

Job-related training programs with progression paths

Qualifications

• Proven experience in hospitality management or relevant roles.
• Strong leadership abilities to inspire and manage a team.
• Excellent customer service skills and a passion for hospitality.

Responsibilities

• Direct the strategic initiatives of the Front Office department.
• Manage day to day operations and engage the team.
• Create memorable moments for guests and collaborate with other departments.

Job description

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

If you're our ideal Front Office Manager, you will :

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required - take the chance to get involved in other areas of the hotel!

Some of the perks you could enjoy include :

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme : you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week : from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We're committed to creating a workplace where every individual‑regardless of background, identity, or lived experience‑is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!