Front Office Manager

Mercure Hotels; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A picturesque boutique hotel in Oxford seeks a Front Office Manager to ensure operational excellence and lead a dedicated team. The ideal candidate has 2-3 years of supervisory experience, strong leadership skills, and a passion for providing exceptional guest experiences. Join a fun, high-energy team committed to outstanding service while enjoying a unique opportunity to experience the hotel firsthand.

Qualifications

• 2-3 years of experience in a similar or supervisory role.
• Detail-focused service orientation.
• Ability to work well in stressful situations.

Responsibilities

• Manage the Front of House department for operational excellence.
• Lead a high-energy team and support staff.
• Create extraordinary guest experiences.

Skills

Strong leadership

Interpersonal skills

Good communication

Customer contact skills

Results-oriented

Team player

Ability to multi-task

Job description

Company Description

Mercure Oxford Hawkwell House is a picturesque boutique hotel that occupies three buildings, two of which are 19th‑century manor houses bursting with character. The hotel has been newly refurbished with a decor based on Oxford style vintage fashion and is set amidst 3 acres of private gardens only 2 miles from Oxford city centre.

Job Description

As our next Front Office Manager you will manage the Front of House department, ensuring operational excellence across all areas of the hotel. You will lead a high‑energy team, support staff, take initiative in reactive situations, and work duty‑manager shifts as required. Your focus will be on creating extraordinary guest experiences and delivering great service.

Qualifications

• Experience in a similar role or supervisor role with 2‑3 years experience
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results‑oriented and detail‑focused service orientation
• Ability to multi‑task and work well in stressful, high‑pressure situations
• Team player and builder
• Motivator and self‑starter
• Well‑presented and professionally groomed at all times

Additional Information

You will be part of a fun, high‑energy team that delivers excellent customer service to all guests. To help you settle into your new role, we will arrange a one‑night stay so you can experience our hotel first hand.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Application

If you feel you are the right candidate for the role as our Front Office Manager, please click ‘apply’ now. We’d love to hear from you!

Legal Notice

Must be eligible to live and work in the United Kingdom at the time of application.