Front Office Manager

Millennium Hotels UK/EU - Careers; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel in Liverpool is seeking a passionate Front Office Manager to deliver exceptional guest experiences. The role requires strong communication and organizational skills, with an emphasis on teamwork in a supportive atmosphere. Candidates should have prior experience in a similar hotel setting. The hotel offers a range of benefits including bonuses, training, and a diverse working environment.

Benefits

Bonus

Social Events

Wellbeing and Team Activities

Training and Development

Private Medical Cover

Pension Salary Sacrifice Scheme

Career Development

Interest Free Season Ticket Loan

Volunteer Days

Complimentary Meals

Length of Service Holiday Scheme

Discount perks

Accommodation discount

Life Assurance

Recommend a Friend Scheme

Qualifications

• Ideally experience in a similar position within a luxury 4 or 5 star environment.
• Current experience within a hotel or similar environment.
• Ability to connect with all levels in the business and motivate colleagues.

Responsibilities

• Deliver excellent guest service throughout the guest journey.
• Collaborate with other hotel areas to enhance guest experiences.
• Manage tasks and workload effectively.

Skills

Luxury hotel experience

Excellent communication

Organizational skills

Attention to detail

Friendly and professional demeanor

Job description

Front Office Manager

With an internal transfer, Our Hard Days Night Hotel are looking for a passionate Front Office Manager who can deliver our unique guest experience, from their arrival through their guest journey to their departure; delivering excellent guest service will underpin everything you do while working in a collaborative and supportive way with other hotel areas.

"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer."

Front Office Manager experience and skills:

• Ideally experience in a similar position within a luxury 4 or 5 star environment is desirable
• Current experience within a hotel or similar environment
• Front Office Manager will have an excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organisational skills; able to prioritise tasks and self-manage a workload
• Excellent personal presentation with a warm and welcoming personality.
• Friendly, approachable and professional
• Have a strong eye for details

In return we offer:

• Bonus
• Social Events, Wellbeing and Team Activities
• Training and development
• Private Medical cover
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Hotel

Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork.

The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork. The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.