Front Office Manager

Accor; Hartford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Team Leader in Hartford, United Kingdom. The role involves ensuring smooth operations, leading a dedicated team, and delivering exceptional guest service. The ideal candidate will have strong leadership experience and excellent customer service skills. A competitive salary and additional benefits, such as a performance bonus and complimentary hotel stays, are included in the offer.

Benefits

Competitive salary and bonus up to 10%

Flexible rota

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Qualifications

• Previous experience in a similar Front Office leadership role is preferred.
• Fluent in English to cater to guests effectively.

Responsibilities

• Ensure all Front Office policies and procedures are strictly followed.
• Lead by example on shift, setting the tone for the guest experience.
• Communicate effectively and collaboratively with all other hotel departments.

Skills

Customer service skills

Organisational skills

Leadership

Proactive problem solving

Job description

Responsibilities

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift, setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Balance operational, administrative, and colleague needs effectively.
• Oversee group and meeting room bookings alongside the F&B Manager.
• Handle complaints with confidence and empathy.
• Manage staff planning, scheduling, and budget adherence to optimise productivity.
• Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
• If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team! Previous experience in a similar Front Office leadership role is preferred.
• Strong system knowledge, Opera Cloud or similar PMS is a bonus.
• Friendly, approachable, with excellent customer service skills.
• Highly organised with strong attention to detail.
• A positive, team-oriented leader.
• Able to work effectively under pressure.
• Flexible with working hours, including shifts, weekends, and bank holidays.
• Must have the right to work in the UK. To ensure you can best welcome and care for our guests you will need to be fluent in English.

Qualifications

• Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands‑on, organised, and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results‑driven and understand what's needed to achieve hotel goals.

Benefits

• Competitive salary and benefits package, including bonus up to 10% annual performance bonus, pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

About the Role

Job Type: Full Time
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you will be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.