Front Office Manager

DoubleTree by Hilton Southampton; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in Southampton is seeking a Front Office Manager to oversee operations and ensure excellent guest experiences. Key responsibilities include managing the front office team, maximizing room occupancy, and evaluating guest satisfaction. Candidates must demonstrate strong leadership and communication skills, with experience in the hotel or leisure sector. This full-time role offers competitive salary and growth opportunities within the hospitality group.

Benefits

Cash incentives for referrals

Long service cash bonus

Meals provided on shift

Discounted stays in hotels

Fully funded apprenticeships

Annual holiday entitlements

Qualifications

• Experience of managing people and developing people.
• Ability to work morning, afternoon/evening and weekends.
• High level of commercial awareness and sales capabilities.

Responsibilities

• Oversee the entire front office operation to maintain high standards.
• Evaluate levels of guest satisfaction and monitor trends.
• Ensure regular and VIP guests are recognised.

Skills

Passionate and willingness to learn

Positive attitude

Excellent leadership skills

Communication skills

Commercial awareness

Front office supervisory experience

Sales capabilities

Tools

Property Management Systems On Q

Job description

Job Ref: AM14906 Branch: Doubletree by Hilton Southampton Location: Doubletree by Hilton Southampton, Southampton Salary/Benefits: Competitive Salary Contract type: Contract Hours: Full Time Hours per week: 40 Posted date: 20/10/2025 Closing date: 22/11/2025

Benefits

• £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
• Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / free use of leisure facilities – “Hotel specific”
• Free car parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual holidays entitlements inclusive of bank holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Qualifications & Attributes

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Experience of managing people and developing people
• Previous experience of managing a department and profit and loss account
• Excellent leadership, interpersonal and communication skills
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Front office supervisory experience in the hotel, leisure, and/or retail sector
• High level of commercial awareness and sales capabilities
• Familiar with Property Management Systems On Q
• Have branded hotel experience, who has rooms & F&B experience
• Is the Front Office Manager role for you, do you have the skill set and experience to take on this role? T then what’s stopping you?

About Klarent Hospitality

Klarent Hospitality is recruiting for a Front Office Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, and we pride ourselves on rewarding and recognising staff for their hard work, commitments and long service. Klarent Hospitality operates branded hotels across the UK and Ireland, nurturing talent and smart investment to drive superior performance and growth.

The Role

• Oversee the entire front office operation to maintain high standards
• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP guests are recognised and that the front office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities – set departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the front office team members with an emphasis on training and teamwork
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the front office team

Located just outside the city centre minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.

Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32‑inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check‑out time. Upgrade to a deluxe room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one‑hour extended checkout.

Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24‑hour fitness centre or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.