Front Office Manager

Leonardo Hotels; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking an experienced Front Office Manager to guide strategic initiatives while managing daily operations and ensuring team engagement. The ideal candidate will have a passion for hospitality, strong leadership skills, and previous management experience in front office operations. This position offers unique perks and a commitment to employee wellbeing and development.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing training programs

Qualifications

• Passion for hospitality and ability to engage the team.
• Experience in a front office or management role.
• Strong leadership and communication skills.

Responsibilities

• Direct strategic initiatives and department objectives.
• Manage day-to-day operations and team engagement.
• Act as an ambassador for the hotel.

Job description

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as manage day‑to‑day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

Responsibilities and qualities of an ideal Front Office Manager

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme – you could earn vouchers to spend on a wide range of high‑street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

Our Commitment to Inclusive Workplaces

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience— is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why Join Us

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training, and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!