Front Office Manager

Aimbridge; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to lead the front office operations at a hotel in Birmingham. The ideal candidate will manage a team, ensure exceptional guest experiences, and oversee recruitment and staff development. With various benefits, including hotel discounts and a minimum of 33 days holiday, this role offers a balance of professional growth and personal well-being.

Benefits

Hotel discounts portfolio wide

Subsidised meals on duty

Paid breaks

Financial contribution towards childcare

Annual wellbeing allowance

Minimum of 33 days holiday

Wagestream access

Company sick pay

Annual salary reviews

Quarterly and annual awards

Qualifications

• Proven leadership and team management experience.
• Strong knowledge of front office operations.
• Exceptional interpersonal skills.

Responsibilities

• Lead the Front Office operation, ensuring exceptional guest experience.
• Oversee recruitment and development of the front office team.
• Manage customer enquiries and maximize revenue streams.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Multitasking

Tools

Hotel systems

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.

What is in it for you?

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to an excellent suite of benefits that include

• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Paid breaks
• Financial contribution towards childcare from day 1 of employment
• Annual wellbeing allowance of up to £350 from your second year of employment
• A minimum of 33 days holiday
• Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• Festive salary enhancements
• Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform

A day in the life of…

As Front Office Manager you will lead the Front Office operation, with flexibility to support and supervise other hotel operational areas including food and beverage as required, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

What do we need from you?

• Proven leadership and team management experience.
• Exceptional interpersonal and communication skills.
• Strong knowledge of front office operations and hotel systems.
• Proactive problem-solving abilities with a guest-first mindset.
• Attention to detail and commitment to high service standards.
• Ability to multitask and adapt to dynamic operational requirements.
• Knowledge of the Marriott Bonvoy program and local area attractions.

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.