Front Office Manager

Eden Hotel Collection; Bentham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality group in England is seeking a Front of House Manager to coordinate front of house operations. You will ensure high customer satisfaction by coaching your team in service and sales skills. Candidates should have strong leadership abilities, excellent communication skills, and a passion for providing memorable experiences. This role offers competitive benefits and opportunities for personal growth.

Benefits

31 days of leave, increasing to 33 with service

Monthly tips shared fairly

Discounts at 800+ retailers

Health & wellness plans

Sustainable commuting options

Employee recognition programs

Free parking and meals on duty

Enhanced family-friendly policies

Qualifications

• Professional and dedicated to delivering first class experiences.
• Natural people manager with the ability to lead a team.
• Motivated by developing their team and seeing them succeed.
• Highly attentive with strong communication and interpersonal skills.
• Warm and welcoming personality with high standards of professionalism.

Responsibilities

• Coordinate front of house operations including Reception and Nights.
• Achieve high levels of customer satisfaction and repeat business.
• Coach and develop the team in customer service and selling skills.
• Identify opportunities to upsell products and services.

Skills

Customer service

Team leadership

Communication skills

Sales skills

Knowledge of HART PMS

Microsoft Office skills

Job description

Overview

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.

What you’ll be doing

As Front of House Manager, you will have a key position in the coordination of front of house operations which includes Reception and Nights. Customer focus will be an integral part of the role in order to achieve high levels of customer satisfaction and repeat business. You will coach and develop the team in customer service and selling skills, ensuring your team provides an inspirational service and total guest satisfaction whilst also identifying opportunities to upsell products and services that are available, maximising sales where possible.

What you’ll need

• To be professional, knowledgeable and dedicated to delivering first class experiences to guests and hotel residents, high standards will be second nature to you;
• To be a natural people manager with the ability to lead a team
• To be a manager who is motivated by developing their team and seeing them succeed
• You will be highly attentive with strong communication and interpersonal skills with the confidence to build relationships with guests and members of the hotel team
• A warm and welcoming personality is key, with high standards of professionalism and a drive to provide a memorable experience for each and every guest.
• To preferably have knowledge of HART PMS, and Microsoft Office skills.

What’s in it for you

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

Culture and values

A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equality means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to get a flavour for Eden Hotel Collection? Give us a follow on Linked in.

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