Front Office Manager

Exclusive Collection; Bagshot; On-site; GBP 28,000 - 38,000; Full time

Job summary

A prestigious hospitality establishment in Bagshot is seeking a Front of House Manager to oversee departments ensuring exceptional guest service. Responsibilities include team training, system management, and revenue maximization. Ideal candidates will have a passion for hospitality and experience in a similar role.

Responsibilities

• Oversee and manage all Front of House departments to ensure guest service.
• Champion and raise awareness of guest profiling.
• Ensure all systems and processes are regularly reviewed.
• Train and develop the team.
• Work with the People & Development team to recruit new members.
• Manage wage percentage with costed rosters.
• Promote revenue awareness and maximize sales opportunities.
• Act as a lobby host at key times.
• Carry out Duty Management shifts as required.

Job description

Responsibilities

• Oversee and manage all Front of House departments (Guest Services, Nights & Switchboard) to ensure all guests receive the service required from a five star establishment and that team members create happiness in amazing places where possible
• Champion and raise awareness of guest profiling
• Ensure all systems, processes, and SOP's are up-to-date and are regularly reviewed
• Training and development of the team
• Work with the People & Development team to effectively recruit new team members
• Manage wage percentage with costed rosters
• To promote revenue awareness and maximise sales and upselling opportunities
• Act as a lobby host at key times
• Carry out Duty Management shifts as and when required