Front Office Lead: Guest Experience & Operations

AccorHotel; Birmingham; On-site; GBP 30,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a Front Office Manager. You will lead front office operations, ensuring an exceptional guest experience and managing a high-performing team. Key responsibilities include guest service delivery, team management, and operational leadership. The ideal candidate has hotel experience and strong leadership skills. This full-time position offers career progression opportunities, professional development programs, and a competitive salary.

Benefits

Career progression opportunities

Discounted stays at Accor hotels

Free onsite parking

Free meals during shifts

28 days annual leave

Qualifications

• Minimum 1 year of experience as a Front Office Manager in a hotel; or 3 years as a Front Office Team Leader.
• Proven ability to lead a team in a high-pressure, guest-focused environment.
• Flexibility to work varied shifts, including weekends, evenings, and nights.

Responsibilities

• Ensure every guest enjoys a seamless experience from check-in to check-out.
• Lead and supervise the Front Office team across all shifts.
• Manage day-to-day reservations and team operations.

Skills

Leadership

Operational efficiency

Communication skills

Organizational skills

Tools

PMS

Cash handling systems

Job description

A leading hotel chain in Birmingham seeks a Front Office Manager. You will lead front office operations, ensuring an exceptional guest experience and managing a high-performing team. Key responsibilities include guest service delivery, team management, and operational leadership. The ideal candidate has hotel experience and strong leadership skills. This full-time position offers career progression opportunities, professional development programs, and a competitive salary.