Front Office Host / Receptionist

Marriot BR - Front Desk; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group in Bristol seeks a Night Receptionist to join their front office team. As part of the Marriott family, you will be responsible for providing exceptional customer service, checking guests in and out, and managing inquiries. The ideal candidate should be enthusiastic, well-presented, and adaptable to various shift patterns, especially night shifts. This position offers opportunities for growth, competitive pay, and numerous benefits, including training programs and discounts.

Benefits

World class training programs

Global Hotel discount scheme

Complimentary Hotel gym membership

Competitive pay

Free Parking

Meal on Duty

Qualifications

• No specific qualifications required, but experience in hospitality is preferred.

Responsibilities

• Promote a welcoming environment for guests.
• Check guests in and out and assist with queries.
• Manage phone calls and direct inquiries.
• Handle guest queries regarding local attractions.
• Follow up on guest complaints professionally.
• Adhere to brand standards in the role.

Skills

Excellent customer service skills

Ability to adapt

Presentation skills

Flexibility to work all shift patterns

Job description

We have an exciting opportunity in our front office night team as a Hotel Receptionist. You will be part of the Marriott family offering outstanding service to our guests and associates.

Main Duties

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay.
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns (especially night shifts). You do not have to have any specific qualifications in order to apply, but experience within hospitality is preferred.

Benefits include

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym/leisure membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.