Front Office Host

Hyatt Corporation; Camden Town; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hospitality company in Camden Town seeks team members to manage guest relations and maximize sales through knowledge of hotel services and promotional offerings. Previous experience in premium hospitality is preferred. The role requires strong attention to detail and conversational English proficiency. Join a diverse team at Hyatt, recognized for its inclusive workplace culture.

Benefits

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a premium hospitality setting is preferred.
• Strong attention to detail and proficiency in English are necessary.

Responsibilities

• Be conversant with hotel facilities and promotions to maximize sales.
• Anticipate guest needs and fulfill requests courteously.
• Operate the hotel's front office systems effectively.

Skills

Attention to detail

Reliable work ethic

Conversational English

Job description

Overview

Job responsibilities for joining the Hyatt team include being conversant with hotel facilities, services and special promotions and passing this information to guests to maximise hotel sales.

Responsibilities

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
• To have a full working knowledge of the Hyatt Membership Programme and its benefits to take every opportunity to enroll new members.
• Whenever possible to anticipate guest\'s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• To be fully conversant and able to operate the hotel\'s front office systems.
• Ensure that all charges are correctly posted to the guests\' bills following the standard procedures.
• Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
• Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.

Qualifications

• Previous experience in a premium hospitality setting is preferred.
• You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.

Benefits

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone\'s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it\'s a career for people who care.