Front Office Guest Service Assistants

Aimbridge EMEA; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality group is seeking Front Office Guest Service Assistants to provide exceptional customer service and assist with guest check-in and check-out. Candidates should possess excellent communication and organisational skills along with attention to detail. Basic technical skills, including Microsoft Office and familiarity with hotel management software like Opera or Fidelio, are advantageous. Join a team passionate about creating remarkable guest experiences and helping shape the future of hospitality in Tees Valley.

Benefits

Industry-leading training and development

Staff discounts on hotel rates and food & beverage

Access to Stream for financial wellbeing

24/7 employee assistance programme

Uncapped incentives

Free staff parking

Qualifications

• Excellent verbal and written communication skills required.
• Strong organisational skills for managing guest reservations.
• Detail-oriented to ensure accuracy in bookings.
• Basic computer proficiency needed.

Responsibilities

• Provide the highest level of customer service to guests.
• Assist with check-in and check-out processes.
• Handle inquiries and complaints professionally.
• Maintain a clean and organised workspace.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

Responsibilities

Our Front Office Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You will remain calm and professional in high‑pressure situations to ensure our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of the hotel’s operational team, you’ll support colleagues across all areas of the business to ensure a first‑class guest experience.

Required Skills

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail‑oriented to ensure that all guest information is accurate and all bookings are processed efficiently.
• Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone “A Place to Grow”. So, click apply today; we'd love to welcome you to our inclusive team shaping the future of hospitality.

Hampton by Hilton Stockton on Tees, Church Road, Stockton‑on‑Tees, County Durham, TS18 1LD.

Benefits

• Industry‑leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking