Front Office Guest Experience Specialist

21c Museum Hotels; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel group in London is seeking a dedicated Front Office Team Member to provide exceptional guest service from arrival to departure. Responsibilities include checking in guests, managing requests, and upselling hotel facilities. The ideal candidate will have a service-focused personality, fluency in English, and experience in similar roles is advantageous. Enjoy benefits like discounted stays and meals. Join us in delivering outstanding hospitality!

Benefits

Employee benefit card with discounts

Free meals on duty

Complimentary stays

Friends & Family discounts

Pension Scheme

Health Insurance

Cycle-to-work scheme

Learning programs

Qualifications

• Candidates must have the right to work in the UK.
• Experience in a similar role is an asset.

Responsibilities

• Greet, check in, check out, and respond to requests.
• Promote hotel facilities and enhance guest experiences.
• Deal with guest complaints according to standards.

Skills

Service focused personality

Fluency in English

Communication skills

Sales skills

Tools

Opera or related systems

Job description

A leading hotel group in London is seeking a dedicated Front Office Team Member to provide exceptional guest service from arrival to departure. Responsibilities include checking in guests, managing requests, and upselling hotel facilities. The ideal candidate will have a service-focused personality, fluency in English, and experience in similar roles is advantageous. Enjoy benefits like discounted stays and meals. Join us in delivering outstanding hospitality!