Front Office Guest Experience Specialist

Fairmont Hotels & Resorts; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel chain in London is seeking a Front Office Team Member to provide exceptional guest service from arrival to departure. Key responsibilities include check-in/check-out, resolving guest requests, and promoting hotel facilities. The ideal candidate will have a service-focused personality and excellent communication skills. This role offers opportunities for career development within a dynamic work environment.

Benefits

Employee benefit card for discounted rates

Free meal breaks on duty

Complimentary stays in the UK and North Ireland

Health Insurance

Pension Scheme

Cycle-to-work scheme

Learning programs through Academies

Qualifications

• Experience in customer service is an asset.
• Ability to handle guest complaints according to standards.
• Willingness to work flexible shifts as needed.

Responsibilities

• Greet, check in, check out, and respond to requests.
• Promote hotel facilities and engage in up-selling.
• Ensure communication of important information to the next shift.

Skills

Service focused personality

Fluency in English

Communication skills

Tools

Opera system

Job description

A prestigious hotel chain in London is seeking a Front Office Team Member to provide exceptional guest service from arrival to departure. Key responsibilities include check-in/check-out, resolving guest requests, and promoting hotel facilities. The ideal candidate will have a service-focused personality and excellent communication skills. This role offers opportunities for career development within a dynamic work environment.