Front Office Clerk

Front Office - The Landmark London; City of Westminster; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading hotel in London is looking for a Night Front Office Clerk to join their team. The role requires exceptional customer service skills, attention to detail, and the ability to handle cash transactions. This position offers an annual salary of up to £31,000 along with a range of benefits including discounts, complimentary stays, and a pension plan. If you're interested in making a difference in guest experiences, apply now!

Benefits

Pension with company contributions

50% discount in all restaurants and spa treatments

Complimentary stays after probation

Private medical insurance

Employee Assistance Programme

Opportunities for development and training

Free meals on duty

Qualifications

• Experience in a front office or guest service role.
• Understanding of hotel standards and procedures.
• Ability to handle cash transactions efficiently.

Responsibilities

• Familiarize with departmental Standard Operating Procedures.
• Ensure all activities related to cash handling are correct.
• Meet and exceed guest expectations consistently.
• Pre-register guests as required by established procedures.

Skills

Customer service

Cash handling

Attention to detail

Job description

Enrich the Journeys of our People and our Guests as our Night Front Office Clerk!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Brilliant Benefits

Annual Earnings up to £31,000.00 (£26,265.00 annual base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Responsibilities

• To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
• Understanding of relevant policies and procedures and how to deal with specific situations.
• To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To pre-register guests when applicable, following established procedures.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

Our Awards & Recognition

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Night Front Office Clerk role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK