Front Office Associate (Full Time)

Delta Hotels By Marriott St Pierre Country Club; Chepstow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts: Marriott Discount

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott St Pierre Country Club in Chepstow, United Kingdom, is seeking a dedicated hospitality professional to join our team. You will contribute to delivering memorable guest experiences and uphold Marriott standards.

The role features 40 hours per week over five days, including weekends. We offer competitive pay, meal on duty, uniform, discounts, pension, and development opportunities across Marriott's global network.

Qualifications

• Strong reporting capabilities, predominantly within Excel.
• Outstanding problem-solving skills.
• Strong customer development and relationship management skills.

Responsibilities

• Deal with advance reservations, taking new bookings and amending existing ones.
• Operate switchboard or answer calls and messages efficiently.
• Receive guests on arrival with a warm welcome and enter guest details into the system.
• Assist guests with requests and resolve issues proactively and efficiently.
• Post transactions and ensure all bills are accurate and up to date.

Skills

Excel proficiency

Customer service

Communication

Problem-solving

Organizational skills

Relationship management

Tools

Excel

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

Here’s what your journey with us entails:

• To be able to deal with advance reservations,
  taking new bookings, amending existing bookings.
• Ability to operate the switchboard and/or answer
  the telephone and deal with messages and enquiries when required, in an
  efficient manner.
• To receive guests on arrival, providing good
  hospitality and a warm welcome in line with Marriott Standards. To enter
  the guests details into the system correctly and efficiently.
• To assist guests with all their requests, queries
  and dealing with any guest challenges in an efficient, proactive and
  responsible manner.
• To post transactions on a regular basis, to
  ensure that all bills are kept up to date and are accurate. Ensure correct charges are posted to the
  correct bills.
  
• To prepare cash for banking on a daily
  basis. Complete receipts for all
  monies received from departmental pay-ins.
  Operate due care regarding rates and currency handling to ensure we
  maximise profits.
  
• To conduct a correct shift handover between each
  shift.

Safety and Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. What we’re looking for:

• Strong reporting capabilities, predominantly within excel.
• Outstanding problem-solving skills
• Strong customer development and relationship management skills.
• Strong communication skills (verbal, listening, writing), with team, guests and associates.
• Strong organization skills

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

This role will be working 40 hours per week over 5 day and include weekends. Do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!