FRONT OFFICE ASSOCIATE

Delta Hotels by Marriott Worsley Park Country Club; Worsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality organization in Worsley is seeking a Front Office Associate who will serve as the first point of contact for guests. This role involves managing front desk operations, handling check-ins and check-outs, and assisting with various administrative tasks. Ideal candidates should have strong communication skills, some customer service experience, and the ability to work in a shift environment, including weekends.

Qualifications

• 0–2 years of experience in front office, customer service, or administrative roles.
• Will require working in shifts, including weekends and holidays.
• Professional appearance and positive attitude.

Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly manner.
• Manage incoming phone calls, emails, and correspondence.
• Handle check-ins and check-outs efficiently for hotel settings.
• Maintain records of guest information, appointments, and reservations.
• Ensure the reception area is tidy and presentable.
• Coordinate with housekeeping and other departments.
• Handle guest complaints or issues promptly.
• Assist with administrative support tasks such as data entry.

Skills

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Proficiency in MS Office (Word, Excel, Outlook)

Ability to remain calm and courteous under pressure

Education

Business Administration or a related field

Tools

PMS systems for hotels

Job description

Job Summary

The Front Office Associate serves as the first point of contact for guests, clients, and visitors. This role is responsible for handling reception duties, managing front desk operations, assisting with administrative tasks, and ensuring a positive and professional first impression of the organization.

Key Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.
• Manage incoming phone calls, emails, and correspondence; direct them to appropriate departments or personnel.
• Handle check-ins and check-outs efficiently for hotel & hospitality settings.
• Maintain records of guest information, appointments, and reservations.
• Ensure the reception area is tidy, presentable, and equipped with necessary materials.
• Coordinate with housekeeping, maintenance, and other departments for smooth front-office operations.
• Handle guest complaints or issues promptly and elevate when necessary.
• Manage courier services, mail distribution.
• Assist with administrative support tasks such as data entry, filing, and document preparation.
• Follow company policies and maintain confidentiality of sensitive information.

Qualifications

Work Environment

• Education: Business Administration, or a related field (preferred).
• Experience: 0–2 years of experience in front office, customer service, or administrative roles.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and front office software (e.g., PMS systems for hotels).
• Professional appearance and positive attitude.
• Ability to remain calm and courteous under pressure.
• Will require working in shifts, including weekends and holidays.
• Front Office in a Hotel Environment.