FRONT OFFICE ASSOCIATE

Delta Hotels by Marriott Waltham Abbey; Epping Forest; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel brand in Epping Forest seeks a dedicated individual to join their hospitality team. The role involves processing guest check-ins and coordinating with housekeeping to ensure rooms are ready. Additionally, the position requires handling guest inquiries, processing payments, and maintaining high safety standards. Ideal candidates will support the commitment to exceptional service and a positive work environment.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys.
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check‑outs and resolve any disputed charges.
• Process payments and room charges.
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What's in it for you:

• Free Meals on Duty: Enjoy complimentary meals while at work
• Uniform Provided: A professional uniform is supplied for all associates
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries
• Pension Scheme: Participation in The People's Pension
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network
• Training and Development: Access to training programs to enhance your skills and advance your career

Responsibilities:

• Process guest check-ins, assigning rooms and activating room keys
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check‑outs and resolve any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Safety And Company Policies

• Follow all company and safety and security policies and procedures
• Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Communicate with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

This above description is not intended to establish a total definition of the job, but an outline of the duties.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!