Front Office Agent - Ty Hotel Newport

The Celtic Collection; Llanwern; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality group in Newport is seeking a Front Office Agent to provide excellent customer service and create memorable experiences for guests. The ideal candidate will thrive in a fast-paced, supportive environment with a passion for hospitality. Responsibilities include managing check-ins, check-outs, and maintaining a welcoming front desk. This role offers competitive pay, career development opportunities, and fantastic benefits.

Benefits

Career development opportunities

Exclusive discounts on dining and leisure

Free virtual GP appointments

NEST pension scheme

Staff social club and appreciation events

Qualifications

• Calm and professional demeanor even when busy.
• Passionate about creating memorable guest experiences.
• Ability to juggle tasks while keeping the front desk organized.

Responsibilities

• Greet every guest warmly to make them feel at home.
• Efficiently manage check-ins and check-outs.
• Share knowledge of the area and hotel features with guests.

Skills

Customer Service

Communication

Teamwork

Multitasking

Job description

Department:

Front Office

Contract:

Permanent

Pay:

£12.22 per hour + fantastic benefits

Hours:

37.5 per week, across 5 days

Location:

Newport, NP18 2LX

Reference:

Req6054

Be the Heart of Ty Hotel Newport!

Step into the story at Ty Hotel Newport and become one of our legendary Hospitality Heroes! As a Front Office Agent, you'll be the friendly face and warm welcome that sets the tone for every guest's stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.

What Makes You Our Next Hero?

• You're calm, professional, and always ready with a smile, no matter how busy it gets.
• You're passionate about creating memorable guest experiences, from check-in to check-out.
• You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
• You shine in a fast-paced, guest-focused environment and love being part of a team.

What You'll Do:

• Greet every guest with warmth and genuine hospitality, making them feel right at home.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share your knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression – every guest, every time.

Why Join Us?

As a valued member of our team, you'll enjoy:

• Career development from day one, grow your skills and your future.
• Exclusive discounts on dining, stays, and leisure membership.
• Free virtual GP appointments and a 24/7 wellbeing helpline.
• NEST pension scheme and staff social club.
• Regular appreciation events and monthly/year-end awards.

Grow With The Celtic Collection

Here, you'll be able to say:

• "I'm equipped, trained, and supported to do my best work."
• "I'm proud to be part of The Celtic Collection and recommend it to others."
• "I work in a friendly, inclusive, and positive environment."
• "I'm encouraged to learn, develop, and share my ideas."
• "I'm recognised and valued for what I do, every day."

Recruitment Info

We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.