Front Office Agent: Create Memorable Guest Experiences

The Celtic Collection; Llanwern; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality group in Newport is seeking a Front Office Agent to provide excellent customer service and create memorable experiences for guests. The ideal candidate will thrive in a fast-paced, supportive environment with a passion for hospitality. Responsibilities include managing check-ins, check-outs, and maintaining a welcoming front desk. This role offers competitive pay, career development opportunities, and fantastic benefits.

Benefits

Career development opportunities

Exclusive discounts on dining and leisure

Free virtual GP appointments

NEST pension scheme

Staff social club and appreciation events

Qualifications

• Calm and professional demeanor even when busy.
• Passionate about creating memorable guest experiences.
• Ability to juggle tasks while keeping the front desk organized.

Responsibilities

• Greet every guest warmly to make them feel at home.
• Efficiently manage check-ins and check-outs.
• Share knowledge of the area and hotel features with guests.

Skills

Customer Service

Communication

Teamwork

Multitasking

Job description

A renowned hospitality group in Newport is seeking a Front Office Agent to provide excellent customer service and create memorable experiences for guests. The ideal candidate will thrive in a fast-paced, supportive environment with a passion for hospitality. Responsibilities include managing check-ins, check-outs, and maintaining a welcoming front desk. This role offers competitive pay, career development opportunities, and fantastic benefits.