Front Office Agent

Quince; Windermere; On-site; GBP 28,000 - 32,000; Full time

Job summary

A luxury five-star retreat in the Lake District is seeking a Front Office Agent to enhance the guest experience. The role includes managing check-ins, reservations, and ensuring seamless service with a team-focused approach. Ideal candidates should have prior guest service experience, strong communication skills, and attention to detail. Competitive salary ranging from £28,665 to £31,005 with potential gratuities.

Benefits

Opportunities for growth and development

Staff meals

Generous gratuities

Dynamic and creative environment

Qualifications

• Previous front office or guest service experience (luxury preferred).
• Comfortable with booking systems and multitasking under pressure.
• Positive, proactive mindset.

Responsibilities

• Greets guests warmly and efficiently.
• Manages check-ins, check-outs, and reservations.
• Coordinates guest requests and concierge services.

Skills

Confident communication

Attention to detail

Guest service experience

Multitasking

Team player

Job description

Overview

Join the outstanding team at Gilpin Hotel & Lake House, a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for a passionate and professional Front Office Agent to be the face of our guest experience - delivering seamless bookings, arrivals, genuine warmth, and memorable moments from check-in to farewell.

Your Role as Front Office Agent

• Greets guests with warmth, efficiency, and genuine care.
• Manages check-ins, check-outs, and reservations with precision.
• Coordinates guest requests and concierge services with flair
• Liaises with housekeeping, spa, and restaurant teams to ensure smooth operations.
• Upholds Gilpin’s standards of luxury, discretion, and personalised service.
• Contributes to a culture of excellence, learning, and genuine care.
• Promotes the highest standards of etiquette, presentation, and professionalism.

Qualifications

• What You Bring:
• A confident communicator with a natural sense of hospitality.
• Impeccable attention to detail and a positive, proactive mindset.
• Previous front office or guest service experience (luxury preferred).
• Comfortable with booking systems and multitasking under pressure.
• A team player who thrives in a fast-paced, guest-focused environment.

Additional Information

Salary: from £28,665 to £31,005

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.

What We Offer

• The chance to work alongside a team of passionate professionals.
• A supportive, dynamic and creative environment.
• Opportunities for growth and development within the Gilpin family.
• Staff meals, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

If you’re ready to bring your personality, professionalism, and passion to our front desk, we’d love to hear from you.

Apply now: send your CV to [e-mail]
Learn more: thegilpin.co.uk/join-our-team