Front Office Agent

Relais & Châteaux - Italia / Italy; Windermere; On-site; GBP 28,000 - 32,000; Full time

Job summary

A luxury hotel in the Lake District is seeking a Front Office Agent to provide exceptional guest service. The candidate will manage check-ins, coordinate guest requests, and uphold the hotel's high standards of hospitality. Previous experience in front office or guest services, preferably in luxury, is required. Competitive salary ranging from £28,665 to £31,005, along with generous gratuities.

Benefits

Staff meals

Uniform

Opportunities for growth

Generous gratuities

Supportive environment

Qualifications

• Previous front office or guest service experience (luxury preferred).
• Impeccable attention to detail and a positive, proactive mindset.
• Comfortable with booking systems and multitasking under pressure.

Responsibilities

• Greets guests with warmth and efficiency.
• Manages check‑ins, check‑outs, and reservations.
• Coordinates guest requests and concierge services.

Skills

Confident communicator

Attention to detail

Previous guest service experience

Multitasking

Team player

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid‑back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

Join the outstanding team at Gilpin Hotel & Lake House, a five‑star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for a passionate and professional Front Office Agent to be the face of our guest experience – delivering seamless bookings, arrivals, genuine warmth, and memorable moments from check‑in to farewell.

Your Role as Front Office Agent

• Greets guests with warmth, efficiency, and genuine care.
• Manages check‑ins, check‑outs, and reservations with precision.
• Coordinates guest requests and concierge services with flair.
• Liaises with housekeeping, spa, and restaurant teams to ensure smooth operations.
• Upholds Gilpin’s standards of luxury, discretion, and personalised service.
• Contributes to a culture of excellence, learning, and genuine care.
• Promotes the highest standards of etiquette, presentation, and professionalism.

Qualifications

• A confident communicator with a natural sense of hospitality.
• Impeccable attention to detail and a positive, proactive mindset.
• Previous front office or guest service experience (luxury preferred).
• Comfortable with booking systems and multitasking under pressure.
• A team player who thrives in a fast‑paced, guest‑focused environment.

Additional Information

Salary: from £28,665 to £31,005

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.

What We Offer

• The chance to work alongside a team of passionate professionals.
• A supportive, dynamic and creative environment.
• Opportunities for growth and development within the Gilpin family.
• Staff meals, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

If you’re ready to bring your personality, professionalism, and passion to our front desk, we’d love to hear from you.

Apply now: send your CV to [e-mail]

Learn more: https://thegilpin.co.uk/join-our-team