Front Office Agent

The Fearrington House; Windermere; On-site; GBP 28,000 - 32,000; Full time

Job summary

A prestigious hotel in the Lake District is seeking a Front Office Agent to deliver exceptional service and manage guest experiences. Responsibilities include check-ins, concierge coordination, and maintaining luxury standards. Ideal candidates possess guest service experience and a proactive mindset. Salary ranges from £28,665 to £31,005, with potential gratuities, in a supportive and dynamic team environment.

Benefits

Opportunities for growth

Staff meals

Uniform provided

Generous gratuities

Stunning work environment

Qualifications

• Experience in front office or luxury guest service.
• Ability to multitask under pressure.
• High standards of etiquette and professionalism.

Responsibilities

• Greet guests warmly and efficiently.
• Manage check-ins and reservations precisely.
• Coordinate guest requests with various teams.

Skills

Confident communicator

Attention to detail

Guest service experience

Comfortable with booking systems

Team player

Job description

Overview

Join the outstanding team at Gilpin Hotel & Lake House, a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for a passionate and professional Front Office Agent to be the face of our guest experience - delivering seamless bookings, arrivals, genuine warmth, and memorable moments from check-in to farewell.

Your Role as Front Office Agent

• Greets guests with warmth, efficiency, and genuine care.
• Manages check-ins, check-outs, and reservations with precision.
• Coordinates guest requests and concierge services with flair
• Liaises with housekeeping, spa, and restaurant teams to ensure smooth operations.
• Upholds Gilpin’s standards of luxury, discretion, and personalised service.
• Contributes to a culture of excellence, learning, and genuine care.
• Promotes the highest standards of etiquette, presentation, and professionalism.

Qualifications

• What You Bring:
• A confident communicator with a natural sense of hospitality.
• Impeccable attention to detail and a positive, proactive mindset.
• Previous front office or guest service experience (luxury preferred).
• Comfortable with booking systems and multitasking under pressure.
• A team player who thrives in a fast-paced, guest-focused environment.

Additional Information

Salary: from £28,665 to £31,005

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.

What We Offer

• The chance to work alongside a team of passionate professionals.
• A supportive, dynamic and creative environment.
• Opportunities for growth and development within the Gilpin family.
• Staff meals, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

If you’re ready to bring your personality, professionalism, and passion to our front desk, we’d love to hear from you.

Apply now: send your CV to [e-mail]
Learn more: thegilpin.co.uk/join-our-team