Front Office Agent

Blackberry Farm; Windermere; On-site; GBP 28,000 - 32,000; Full time

Job summary

A five-star retreat in the Lake District is seeking a Front Office Agent to deliver exceptional guest experiences. The role involves managing reservations, providing warm welcomes, and ensuring smooth operations across departments. Ideal candidates have prior guest service experience and a passion for hospitality. Offers a stunning setting along with growth opportunities and competitive salary of £28,665 to £31,005 plus gratuities.

Benefits

Staff meals

Uniform provided

Career development opportunities

Generous gratuities

Qualifications

• Previous front office or guest service experience, ideally in luxury.
• Natural sense of hospitality and professionalism.
• Ability to multitask and work under pressure.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Coordinate guest requests and bookings.
• Uphold the hotel's standards of luxury service.

Skills

Confident communicator

Attention to detail

Guest service experience

Comfortable with booking systems

Team player

Job description

Overview

Join the outstanding team at Gilpin Hotel & Lake House, a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for a passionate and professional Front Office Agent to be the face of our guest experience - delivering seamless bookings, arrivals, genuine warmth, and memorable moments from check-in to farewell.

Your Role as Front Office Agent

• Greets guests with warmth, efficiency, and genuine care.
• Manages check-ins, check-outs, and reservations with precision.
• Coordinates guest requests and concierge services with flair
• Liaises with housekeeping, spa, and restaurant teams to ensure smooth operations.
• Upholds Gilpin’s standards of luxury, discretion, and personalised service.
• Contributes to a culture of excellence, learning, and genuine care.
• Promotes the highest standards of etiquette, presentation, and professionalism.

Qualifications

• What You Bring:
• A confident communicator with a natural sense of hospitality.
• Impeccable attention to detail and a positive, proactive mindset.
• Previous front office or guest service experience (luxury preferred).
• Comfortable with booking systems and multitasking under pressure.
• A team player who thrives in a fast-paced, guest-focused environment.

Additional Information

Salary: from £28,665 to £31,005

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.

What We Offer

• The chance to work alongside a team of passionate professionals.
• A supportive, dynamic and creative environment.
• Opportunities for growth and development within the Gilpin family.
• Staff meals, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

If you’re ready to bring your personality, professionalism, and passion to our front desk, we’d love to hear from you.

Apply now: send your CV to [e-mail]
Learn more: thegilpin.co.uk/join-our-team