Front Office Administrator

eTeach UK Limited; Birmingham; On-site; GBP 23,000; Full time

Job summary

A local educational institution in Birmingham is seeking a Front Office Administrator to support the team at Hallfield School. The ideal candidate will excel in customer service and communication, helping to manage enquiries from parents and pupils. Responsibilities include administrative support, maintaining records, and assisting with school events. This term-time role offers a salary of £22,969 per annum, with benefits including a pension scheme and professional development opportunities.

Benefits

Salary sacrifice group pension scheme

Death in service benefit

Free parking

Free lunch options

50% staff fee discount for children

Salary sacrifice schemes available

Employee Assistance Programme

Qualifications

• Confident Administrator with experience in a customer-focused environment.
• Effective verbal and written communication skills.
• Ability to maintain professional relationships with pupils and parents.

Responsibilities

• Respond to telephone and email enquiries professionally.
• Assist in managing daily class registers.
• Provide administrative support to the Senior Leadership Team.

Skills

Customer service skills

Communication skills

Organizational skills

Team player

Flexible approach

Education

Experience in reception and administration

Familiarity with school management information systems

Current paediatric First Aid Certificate (desirable)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Front Office Administrator
Start Date – February 2026
Actual Salary: £22,969 per annum (please note this salary is based on 41 weeks plus 6.6 weeks paid holiday)
Hours: 8am – 4pm, Monday to Friday (37.5 hrs per week), This position is term time plus 6 weeks

The Role

We are looking to appoint an Administrator with strong customer service skills and a welcoming and professional manner to join the Front Office team at Hallfield School. The successful candidate should have experience of both working as a receptionist and administrator, dealing with members of the public. Experience of working in a school would be advantageous, however relevant experience working in a similar setting where confidentiality, professionalism and warmth are required would be equally suitable.

As the first point of contact for parents, pupils and visitors, exceptional communication and an approachable and helpful manner are required, as is an understanding of the importance of discretion and confidentiality.

In this busy and varied role, you will need to demonstrate flexibility and a calm manner as you respond to enquiries via telephone, email and face to face, welcoming all visitors and assisting pupils and colleagues.

This role is equally weighted between customer service and administration as you will be providing daily administration support to departments across the School, under the direction of the Head Master’s PA. The role would suit an organised and accurate administrator, proficient in Microsoft Office Word and Excel.

Key responsibilities include:

• Welcoming visitors and responding to telephone and email enquiries in a professional, helpful and positive manner.
• Welcoming and assisting pupils coming in to the Front Office and escorting late pupils to locations as required.
• Communicating with parents regarding all aspects of school life, receiving and passing on information, between parents and teachers.
• Checking and maintaining daily class registers on the management information system, calling parents to ascertain reasons for pupils’ absence.
• Providing administrative support to the Senior Leadership Team, particularly the Deputy Head in the following areas:
  • Arranging meetings and diary management as required
  • After Care – Holiday Club – After School Clubs
• Monitoring the school email account, responding to enquiries or forwarding messages to the correct recipient as required.
• Assisting with preparations for and assisting with school events including Open Days and Speech Day.
• Maintaining and updating school information, records and management information systems.
• Receiving deliveries and managing all incoming and outgoing mail.
• Assisting with the production of school communications including parent mail, school notices and posters.

Person Specification

• A confident, experienced Administrator with general reception and administration experience gained within a customer focused environment, ideally within a similar setting
• Effective verbal and written communication skills
• Ability to establish and maintain good professional relationships with pupils, parents and colleagues
• Excellent organisational and prioritising skills
• Good literacy and numeracy skills
• Competent in the use of Microsoft Office, including Outlook, Word and Excel
• Strong team player with a flexible and supportive approach and solution focussed attitude.
• Ability to work independently as required, showing initiative but equally identifying when to elevate a matter
• Ability to work in a calm and efficient manner even under pressure
• Demonstrates a polite, professional, approachable and positive manner
• Able to demonstrate an understanding the importance of confidentiality and data protection
• Familiarity with a school management information system (MIS) would be advantageous
• Current paediatric First Aid Certificate or willingness to undertake.

What the School will offer

• Salary sacrifice group pension scheme
• Death in service benefit (4 x annual salary)
• Free parking.
• Free lunch options for staff during term time
• 50% staff fee discount for staff children attending the school
• Salary Sacrifice Cycle to Work, Home & Tech, and Gym Schemes available.
• Long service recognition.
• Employee Assistance Programme (EAP) and other wellbeing initiatives including counselling services and on site Mental Health Champions
• Professional development opportunities with supportive CPD policy.

Equal Opportunities

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To Apply

If you feel you have the required skills and experience to join Hallfield School as the Front Office Administrator, then please click the apply now button to find out more.

Closing Date: Friday 2nd January 2026 (10am)
Interview Date: Potentially week commencing 12th January 2026
We reserve the right to close the position early if we receive a high level of applications