Front of House UK - Team Member

Zizzi; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A popular dining establishment in Basingstoke is seeking a Front of House Team Member to provide exceptional customer service and support the restaurant team. Key responsibilities include greeting customers, delivering food, and maintaining a welcoming atmosphere. Ideal candidates will be passionate about food and enjoy working in a team-oriented environment. This role offers competitive pay and a variety of perks, such as discounts and a supportive workplace culture.

Benefits

50% off at Zizzi & ASK Italian

Free meals on shift

Generous tronc system

Wagestream for instant wage access

Discounts on cinema and travel

Employee Assistance Programme

28 days holiday (pro rata)

Career development opportunities

Company pension contributions

Zizzi branded uniforms

Qualifications

• Enthusiastic about delivering great customer experiences.
• Ability to work collaboratively with a diverse team.
• Knowledge of food and drinks to suggest to customers.

Responsibilities

• Greet customers and ensure a welcoming experience.
• Support restaurant operations to maintain a high service standard.
• Communicate menu details passionately to enhance customer satisfaction.

Skills

Customer service skills

Teamwork

Passion for food

Job description

Calling all Pizza lovers!!.......(Pasta lovers are welcome too)

Front of House Team Member up to £12.21 per hour plus tronc and benefits

As part of the Front of House team you could be greeting customers at the door, making cocktails on the bar, delivering picture perfect dishes to table or guiding the customer through their dining experience. You love to share what your favourite dish is and to find ways to make every visit personal to every customer.

What you'll get :

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Never go hungry with free & heavily discounted menu on shift
• Get rewarded by your customers with a generous tronc system
• Wagestream available to instantly access earned wages
• Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
• Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips
• Need some support? We have a free Employee Assistance Programme with access to GPs and wellbeing support
• Time for a break with 28 days holiday (pro rata)
• Plenty of opportunity to develop and progress your career if that's what you want
• Plan for the future with Company pension contributions
• Look the part with Zizzi branded T-Shirts and aprons provided

What will you be doing? Here's a taster :

• Supporting the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
• Being passionate about our food and knowing the menu inside out and sharing this with our customers.
• Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.
• Playing a part in making sure that your restaurant is Looking Fabulous at all times and is hitting the mark set out in our policies, processes and guidelines.
• Living and breathing the key ingredients of the Zizzi customer service journey, ensuring all of our customers have a Great Time, every time.

And you do all that through our Zizzi Values - its what matters to us

Growth - You aim to be better than yesterday. We're on a constant journey to be better, so we seek growth as a team, in our business and in the ways we contribute to the world.

Individuality - You celebrate the differences. We take pride in what makes us special, and encourage everyone to be the best version of themselves whoever they are.

Drive - You make it happen. We adapt to the challenges of today, avoiding cutting corners, and motivate everyone to strive for more.

Togetherness - You want to be part of more. We always have each others backs, embracing the challenges as much as the great times.

Fun - You enjoy the everyday. As much as we take our goals seriously, we don't take ourselves seriously.

We are Zizzi. At Zizzi we are a family. It's never me, always we. Customers included.