Front of House Teller

JobStart Scheme; Castlewellan; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local credit union located in Northern Ireland is seeking a Front of House Teller to perform various administrative and operational duties. This person will deal with member transactions, manage correspondence, and balance cash on a daily basis. Ideal candidates will have GCSE English and Maths, strong communication skills, and be detail-oriented. The position offers up to 25 hours per week, with potential for additional hours based on availability. Training opportunities are available.

Qualifications

• GCSE English and Maths (C or above) required.
• Ability to handle member queries both by phone and in person.
• Pathways certificate in Credit Union Operations preferred.

Responsibilities

• Process standing orders from members and transactions.
• Balance and lodge receipts daily.
• Undertake reasonable duties as required by the manager.

Skills

Good oral and written communication skills

Competence in financial administrative work

Attention to detail

Good customer service skills

Competence in Microsoft Publisher

Competence in Microsoft Excel

Competence in Microsoft Word

Willingness to undertake training

Education

GCSE English and Maths (C or above)

Job description

The EMPLOYER IS: DROMARA & DRUMGOOLAND CREDIT UNION LTD The front of house teller will be accountable to the management of the Credit Union for carrying out a range of administrative and operational activities that contribute to the effective running of the Credit Union. The positions may require flexibility with regards to working hours.

Responsibilities

• Process standing orders from members and transactions relevant to the sub-offices.
• Dealing with foreign exchange counter transactions, both issuing and checking.
• Filing of correspondence, photocopying and typing as required. Computer inputting and printouts and general office work such as shredding, post distribution and directing telephone queries.
• Filing membership application forms, loan application and insurance forms.
• Dealing with members concerning lodgements and withdrawals as well as updating pass books.
• Balancing and lodging receipts, processing small loans within agreed limits set by the management team and board.
• Preparing lodgements and depositing lodgements with the bank.
• Balancing cash on a daily basis.
• Undertake such other reasonable and lawful duties as may be required from time to time by the manager.

Skills and Qualifications

• GCSE English and Maths (C or above).
• Good oral and written communication skills.
• Competence in financial administrative work.
• Competence in using computerized systems including Microsoft Publisher, Excel and Word.
• Competence in handling member queries both by phone and in person.
• Accuracy and attention to detail.
• Awareness of confidentiality issues.
• Ability to work effectively as a team member and to work on own initiative.
• Good customer service, complaint handling and communication skills.
• Willingness to undertake training and development.
• Full driving licence and access to own transport.
• Knowledge of Credit Unions.
• Competence in the completion of complex documentation.
• Awareness of financial regulation issues.
• Pathways certificate in Credit Union Operations.
• Awareness of data protection legislation.

Further Information

Location: Offices in Dromara and Drumgooland.
Standard Hours: up to 25 hours per week.
Flexible/Reduced Hours: May be available upon approval by a Work Coach.
Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.
The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.