Front of House Team Member (Bank)

Nuffield Health; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading health and fitness organization is seeking a Front of House Team Member in Greater London. The role involves providing exceptional customer service and supporting the reception effectively. Ideal candidates should possess strong communication skills, empathy, and flexibility. The position offers a pay of £12.58 per hour with a benefits package, including discounted gym membership. This is a bank role, so hours will vary based on availability.

Benefits

Discounted gym membership (£25/month)

Holiday in line with the Working Time Directive

Access to Pension Scheme

Qualifications

• Ability to provide exceptional customer service in a gym environment.
• Confidence and empathy to support members and visitors.
• Flexibility and initiative in a dynamic setting.

Responsibilities

• Provide exceptional and efficient customer service.
• Support the smooth running of reception operations.
• Create a friendly and professional environment.
• Answer queries in a caring and helpful way.
• Swim to a high standard and undergo training for Lifeguard breaks.

Skills

Excellent communication skills

Customer care

Basic computer skills (Word, Excel)

Job description

Front of House Team Member

Surbiton FWC | Customer | Bank | Ad Hoc

£12.58 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will :

Provide exceptional and efficient customer service to everyone who visits our club

Support the smooth running of our reception, including demonstrating attention to detail and initiative

Help us create a friendly, relaxing and professional environment

Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued

Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £25.00 a month.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.