Front of House Team Member (Bank)

Nuffield Health; Croydon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading fitness organization is seeking a Front of House Team Member in Croydon to provide exceptional customer service and support the smooth running of the reception area. You will welcome visitors, answer inquiries, and ensure a friendly environment at the club. This role requires good communication skills, basic computer literacy, and a willingness to obtain Lifeguard certification. You will work on an ad-hoc basis, making it a flexible opportunity suitable for those looking to balance work and personal commitments.

Benefits

Holiday in line with Working Time Directive

Access to Pension Scheme

Discounted gym membership at £25.00 per month

Qualifications

• Excellent customer care skills and empathy.
• Ability to work on a flexible ad-hoc basis.
• Attention to detail and initiative in supporting reception operations.

Responsibilities

• Provide exceptional customer service at the reception.
• Support the smooth running of the front desk with attention to detail.
• Create a friendly and professional environment for visitors.
• Welcome guests and answer queries in a caring manner.
• Perform lifeguarding duties as required.

Skills

Customer service skills

Communication skills

Basic computer skills (Word, Excel)

Swimming ability

Education

Lifeguard qualification or willingness to train

Job description

Front of House Team Member (Bank)

Croydon Purley Way FWC | Customer | Bank | Ad Hoc

£12.33 per hour, dependent on experience

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception, including demonstrating attention to detail and initiative
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
• Must be Lifeguard qualified and/or willing to take a Lifeguard course
• Competency test required

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as wereceive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.