Front of House Team Member

Fenwick Limited; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious family-owned department store company is seeking Front of House Team Members for their restaurant in York. This role offers flexible working hours without late night shifts. Responsibilities include enhancing customer experiences and maintaining a clean environment. Ideal candidates will demonstrate customer service skills, adaptability, and a passion for hospitality. Perks include discounts and generous leave.

Benefits

25% discount in all Fenwick stores

28 days annual leave

Birthday day off

WeCare - 24/7 GP and wellbeing support

Pension scheme

Qualifications

• Proven track record in a full-service restaurant is desirable.
• Ability to maintain a positive attitude in a fast-paced environment.
• Passion for the hospitality industry and willingness to learn.

Responsibilities

• Enrich customers' experience whilst dining.
• Ensure restaurant cleanliness and tidiness.
• Share menu knowledge with customers.

Skills

Customer service

Adaptability

Communication skills

Interpersonal skills

Job description

We are excited to announce that we have opportunities for Front of House Team Members to join the team in our much loved Coppergate Kitchen restaurant, based in our York store!

This is a unique and exciting opportunity to work in a bustling restaurant. Unlike many roles in hospitality, our roles do not include late night working giving a much sought after work-life balance.

We are recruiting for the following roles;

• 1x 20 hours per week (Fixed Term Contract - 20th Oct -3rd Jan 2026)
• 1 x 30 hours per week (Fixed Term Contract - 20th Oct - 3rd Jan 2026)

What does it mean to be a Front of House Team Member at Fenwick?

Our Front of House team members enrich our customers\' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.

What do we look for?

• A proven track record in a customer-facing role within a full-service restaurant is desirable
• Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
• Demonstrates a passion for the hospitality industry and a willingness to learn
• Excellent communication and strong interpersonal skills are essential for this role

When you join Fenwick you will receive;

• Up to 25% discount in all Fenwick stores and fenwick.co.uk from your first day.
• 28 days annual leave, inclusive of Bank Holidays, increasing by 1 day each year to a maximum of 33 days.
• Birthday day - 1 additional day off in the month of your birthday
• ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products.
• WeCare -24/7 GP, wellbeing advice & support service.
• Pension scheme.
• You will also be entitled to join the tronc system which is operated and controlled independently.

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers\' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

Building upon the success of our 15 own-bought restaurants and esteemed restaurant concession partners across our 8 stores, our restaurant business offers an unparalleled dining experience, epitomizing the renowned Fenwick hospitality.