Front of House Team Member

Butlin's; Skegness; On-site; GBP 18,000 - 24,000; Full time

Job summary

Butlin's is seeking new Team Members to support guests across resort areas, with a focus on pool safety and poolside activities at Splash Waterworld. You will join a lively, multi-team environment and help create memorable experiences for guests during their stay.

Training is provided; if already qualified, you may accelerate onboarding. This role involves cross-department work as part of a dynamic team with strong customer service expectations.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask across different teams.
• Willingness to learn and adapt in a hospitality resort environment.
• No previous lifeguard qualification? training via NPLQ provided.

Responsibilities

• Guard and monitor pool and water areas to ensure guest safety.
• Lead and support poolside activities for guests.
• Assist with cleaning and maintenance tasks as required.
• Collaborate with team to create positive guest experiences.

Skills

Customer service

Team player

Multi-tasking

Willing to learn

Education

NPLQ course

Job description

About the Role

‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that!

Description

About the Role

‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that!

Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s.

Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld.

Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You’ll also lead and support poolside activities, helping create unforgettable moments for our guests.

About You

You will be a high spirited and fun-loving multi-tasker who loves learning new things and working with a like-minded group of people.

As a Team Member Plus, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours.

No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.

If you have a previous lifeguard qualification that's brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding.

If selected, you’ll be invited to complete and pass a Butlin’s swim test.

Swim Test Requirement

• Swimming 50m in under 75 seconds
• Treading water
• Surface diving
• Climbing out of the pool unaided

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!