Front of House Team Member

The Inn Collection Group; Newholm; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent hospitality group in Whitby is seeking a Front of House team member. This role involves greeting guests, managing orders, and ensuring a warm and memorable experience. Ideal candidates will have a passion for customer service, excellent communication skills, and the ability to work flexible hours, including evenings and weekends. Join an award-winning team that offers competitive pay and benefits, along with opportunities for training and career progression.

Benefits

Competitive pay

Employee discounts on food, drink, and accommodation

Opportunities for training and career progression

Qualifications

• Previous experience in hospitality or a customer-service role is desirable.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Basic numeracy and computer literacy skills to handle POS systems.

Responsibilities

• Greet guests warmly and manage the checkout process efficiently.
• Take orders accurately and communicate customer preferences to the kitchen.
• Maintain a clean, safe, and welcoming front-room environment.
• Promote food and drink specials and various accommodation options.
• Assist with the handling of payments, including cash and card transactions.

Skills

Excellent communication

Customer service

Team-oriented attitude

Positive and enthusiastic

Job description

CAPTION: Job details

• Posting date: 30 November 2025
• Hours: Part time
• Closing date: 30 December 2025
• Location: Whitby, YO21 1TL
• Company: The Inn Collection Group
• Job type: Permanent
• Job reference: 1434248174

Summary

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs‑with‑rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same‑day bookings.
• It's not just for you – your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (…that's tips to me and you).
• Contribute to a company that gives back through our Give‑inn back scheme.
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England's most sought‑after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th‑century farmhouse. With its unique courtyard of stables‑turned‑rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

• Age‑related pay rates apply for Under 21s.

Typical Responsibilities

• Greet guests warmly and manage the checkout process efficiently.
• Take orders accurately and communicate customer preferences to the kitchen.
• Maintain a clean, safe, and welcoming front‑room environment.
• Promote food and drink specials and a range of accommodation options.
• Support team members during high‑volume periods to ensure smooth service.
• Assist with the handling of payments, including handling cash and card transactions.

Qualifications & Requirements

• Previous experience in hospitality or a customer‑service role is desirable.
• Excellent communication and interpersonal skills.
• Positive, enthusiastic, and team‑oriented attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Basic numeracy and computer literacy skills to handle POS systems.

Benefits

• Competitive pay and flexible working patterns.
• Opportunity for training and career progression within the Inn Collection Group.
• Employee discounts on food, drink, and accommodation across all ICG venues.
• Accredited health and safety training.
• Access to the Employee Assistance Programme for confidential support.

Equal Opportunity

The Inn Collection Group is an equal opportunity employer and welcomes applications from all backgrounds. We consider a diverse workforce a strength and encourage individuals from diverse backgrounds to apply.