Front of House Team Member

Lighthouse Hotel Management; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality venue in Liverpool is seeking a Front of House Team Member to deliver warm and professional service. This role is essential for ensuring guest satisfaction and requires excellent communication skills, attention to detail, and a passion for customer service. Previous experience is preferred, along with flexible availability including weekends and evenings. Join a supportive team in a vibrant environment focused on outstanding hospitality.

Benefits

Opportunities for training and career development

Friendly and supportive working environment

Employee discounts across venues

Holiday entitlement in line with UK statutory requirements

Flexible working hours to support work-life balance

Qualifications

• Previous experience in a front of house or customer-facing role within catering & hospitality is preferred.
• Flexible availability including weekends and evenings.

Responsibilities

• Welcome guests warmly and assist with enquiries in a polite and professional manner.
• Manage reservations and seating arrangements efficiently.
• Take food and drink orders accurately.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Ability to remain calm under pressure

Basic numeracy skills

Passion for delivering excellent customer service

Job description

Welcome guests warmly and assist with enquiries in a polite and professional manner. Manage reservations and seating arrangements efficiently to optimise guest experience. Provide menus and explain daily specials, catering to guests' dietary requirements and preferences. Take food and drink orders accurately and liaise effectively with kitchen and bar staff. Handle payments and process transactions with accuracy and integrity. Maintain cleanliness and organisation of the front of house area to a high standard. Assist with event setups and support colleagues during busy periods. Contribute to a positive team environment, supporting Lighthouse Hotel Management's values and goals.

We are seeking a friendly and enthusiastic Front of House Team Member to join our dedicated team. This role is pivotal to our continued success, as you will be the first point of contact for our guests, ensuring they receive warm, professional service from the moment they arrive. If you have excellent communication skills, a positive attitude, and a genuine passion for hospitality, we would love to hear from you.

Requirements

• Previous experience in a front of house or customer-facing role within catering & hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and a proactive approach to problem solving.
• Flexible availability including weekends and evenings.
• Basic numeracy skills and confidence handling cash and card payments.
• A genuine passion for delivering excellent customer service.

The Halyard, part of Lighthouse Hotel Management, is proud to be a vibrant and welcoming venue located in the heart of Rope Walks. We are passionate about delivering outstanding hospitality experiences to our guests and are committed to creating a supportive and enjoyable workplace for our team.

Benefits

• Opportunities for training and career development within Lighthouse Hotel Management.
• Friendly and supportive working environment.
• Employee discounts across our venues and partner establishments.
• Holiday entitlement in line with UK statutory requirements.
• Flexible working hours to support work-life balance.