Front of House Team Member

Professionals At Play; Leeds; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

50% off meals

Free gaming

Employee assistance program

Retail discounts

TiPJAR tips access

Staff incentives

Social events

Job summary

ROXY LANES is looking for Front of House Team Members to join our lively bowling and entertainment venues. You will contribute to an energetic team, deliver excellent guest experiences, and support a wide range of bar and gaming services across shifts.

We value enthusiastic individuals who bring personality, professionalism, and a passion for hospitality, with weekend and bank holiday availability encouraged. Opportunities for progression and staff incentives are offered.

Qualifications

• Hospitality-focused customer service mindset.
• Strong teamwork and communication in a busy venue.
• Ability to maintain high standards under pressure.

Responsibilities

• Deliver the best guest experience on every visit.
• Serve drinks, food and gaming to brand specs and training.
• Lead by example through team engagement and collaboration.
• Maintain high standards front and back of the bar.
• Bring personality and actively participate in all tasks.

Skills

Hospitality

Team player

Energy

Customer service

Communication

Job description

FRONT OF HOUSE TEAM MEMBER

ROXY LANES

A LITTLE BIT ABOUT OUR BRAND:

Looking for a fun and exciting opportunity? Let the good times roll at Roxy Lanes! Here you will always find state of the art ten-pin bowling lanes, with our venues being centred around this game – hence the name! A wide variety of other gaming is also available, from Shuffleboard to American Pool, Tech Darts to Karaoke and much more! Roxy Lanes also attracts a family audience, allowing under 18s in during the daytime accompanied by an adult. Live sports are also available throughout all Roxy Lanes venues, showing key sporting events through Sky Sports and BT Sports.

Started by 2 brothers 13years ago, falling under the Professionals At Play umbrella, we now operate 30sites nationwide with many more to come!

WHAT WE’D EXPECT FROM YOU;

In our Front Of House Team Members, we want energy that drives the business forward in a way that requires you to be a real team player with a passion for hospitality.

Role Responsibilities:

• Ensure we are delivering the best guest experience for our customers on every visit.
• Serving great quality drinks, food and gaming experiences to the specs and training provided
• Leading by example through great team efforts and engagement
• Maintaining great standards both in front and behind the bar
• Be yourself! Bring your personality and get involved

WHAT WE WANT FROM AN INDIVIDUAL;

We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values;

• Passionate attitude
• Loves to be professional playful
• Always gives good energy
• Your team. Every time

WHAT YOU GET;

• Competitive Hourly Rates Available
• Regular team incentives - recent rewards include trips to Dublin, Marbella, Thailand etc
• 2 Staff Socials throughout the year
• Opportunity for progression with in house and external training
• Equal share of tips & service charge
• 50% off food and drink & free gaming
• Employee Assistance Program that includes access to free counselling services
• Access to Rewards Gateway, offering discounts at 100s of retailers
• Full access to your Tips & Service Charge weekly through TiPJAR

JOB SPECIFICS;

• Flexible hours available
• It is expected that you will be available to work weekends and public holidays
• Expected to have a reliable commute to work
• Work within a large team of up to 50 staff members
• Reporting directly to Line Managers